Term and Conditions

Last updated: [Insert Date]

1. Our Customers

Our products are designed for rocketry enthusiasts aged 18+ who understand the technical requirements of model rocketry. By purchasing from us, you confirm:

• You have the necessary skills to safely handle rocketry components
• You comply with all local regulations regarding model rocketry
• You understand motors and certain components may be restricted in some regions

2. Product Information

2.1 Technical Specifications

We specialise in high-performance rocketry components ranging from 13mm to 98mm in diameter, including:

• Precision-engineered motors (13mm-98mm)
• Aerodynamic tubes and couplers
• Secure motor retainers
• Specialist adhesives and altimeters

2.2 Product Limitations

Important restrictions:

• Motors cannot be returned due to safety regulations
• Opened adhesives and used altimeters are non-returnable
• Some components may require certification in your region

3. Ordering Process

3.1 Placing Orders

When you place an order:

• You’re making an offer to purchase under these terms
• We’ll confirm receipt immediately (like a successful launch telemetry signal!)
• Orders only become binding when we dispatch your items

3.2 Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at checkout. For security, we don’t store payment details on our servers.

4. Shipping Policy

4.1 Processing & Delivery

Our launch sequence:

• Processing: 1-2 business days (faster than assembling a 5″ coupler!)
• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

4.2 Shipping Restrictions

We currently cannot ship to:

• Certain Asian countries (contact us if unsure)
• Remote regions without reliable courier services

5. Returns & Refunds

5.1 Return Eligibility

Our 3-stage return process:

1. Initiate: Email [email protected] within 15 days of delivery
2. Package: Return items in original packaging with documentation
3. Ship: Send to our Hereford facility (tracking recommended)

5.2 Refund Processing

After we receive your return:

• Inspection within 3-5 business days
• Refund to original payment method in 5-10 business days
• Free shipping orders deduct original shipping costs

6. User Responsibilities

As a valued customer, you agree to:

• Provide accurate shipping and payment information
• Check local laws regarding rocketry components
• Use products safely and as intended
• Notify us of damaged items within 48 hours of delivery

7. Intellectual Property

All content on rockethobbystore.com is our property, including:

• Product designs and specifications
• Website content and imagery
• Branding and logos

Unauthorised use may ground your project faster than a faulty retainer!

8. Liability Limitations

While we engineer our components for maximum reliability:

• We’re not liable for improper use of products
• We don’t guarantee uninterrupted website access
• Our liability is limited to the purchase price of items

9. Policy Changes

We may update these terms – the current version will always be on our website. Continued use after changes means you accept them.

10. Contact Us

For any questions about these terms:

Email: [email protected]
Postal: Rocket Model Toys, 30 Mill St, Hereford, GB HR6J 5CR