Blast Off with Confidence

At Rocket Model Toys, we’ve engineered our shipping and returns policy with the same precision we apply to our 13mm-98mm motor retainers – straightforward, reliable, and built for your convenience. Whether you’re preparing for a suborbital launch or just stocking up on components, here’s everything you need to know.

Our Shipping Launch Sequence

Processing Time: 1-2 business days (faster than assembling a 5″ coupler!)

Delivery Options:

  • Standard Shipping: £12.95 via DHL or FedEx – delivers in 10-15 business days after dispatch
  • Free Shipping: Orders over £50 ship free via EMS – delivers in 15-25 business days after dispatch

Note: We don’t currently ship to certain Asian countries and remote regions – contact us if unsure about your location.

Our No-Hassle Return Policy

If your rocketry components aren’t performing to your expectations (unlike our 54mm motors at full thrust), we’ll make it right.

Return Eligibility

You have 15 days from delivery to initiate a return or exchange.

Non-Returnable Items:

  • All rocket motors (13mm, 18mm, 24mm, 29mm, 38mm, 54mm)
  • Opened adhesives (must remain sealed for return)
  • Used altimeters (for flight data integrity)

All other components (tubes, couplers, retainers) are returnable if unused and in original packaging.

The 3-Stage Return Process

Stage 1: Initiate Your Request

Email [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) for return/exchange
  • Reason (helps us improve our 24mm+ components!)

Or use our template:

Subject: Return Request – Order #[Your Order Number]

Dear Rocket Model Toys Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

– [Product Name & Size, e.g., “29mm Retainers”]

Reason: [Brief explanation]

Please advise next steps.

Best regards,
[Your Full Name]

Stage 2: Package Your Items

Once approved:

  • Repack items in original packaging (like you’d prepare a 38mm motor for transport)
  • Include all original documentation
  • We’ll email you a return shipping label (standard returns only)

Note: Free shipping orders deduct original shipping costs from refunds.

Stage 3: Ship & Track

Send your package to:

Rocket Model Toys Returns
30 Mill St
Hereford, GB HR6J 5CR

We recommend using a trackable service (DHL/FedEx) – treat it like tracking your 98mm rocket’s telemetry!

Refueling Your Funds

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (faster than assembling a 5″ coupler!)
  • Refund Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Timeline: 5-10 business days to appear in your account

Exchanges ship immediately upon approval (DHL/FedEx) with no additional shipping fees if same value.

Special Circumstances

  • Damaged Items? Contact us within 48 hours with photos – we’ll rush replacements faster than a 13mm launch!
  • Wrong Item? We’ll cover return shipping and expedite the correct part.

Questions?

Our team responds within 24 hours: [email protected]

Now get back to your launch preparations – we’ll handle the paperwork!